Retail Operations Leader: Drive Sales & Service

Ulta Beauty; Crystal City (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Ulta Beauty is seeking an Operations Manager to lead a high-performing store team, drive sales, and ensure operational excellence across planograms, inventory, and customer service. You will oversee the Merchandise Manager and Task Associates, align shift schedules, and uphold Ulta Beauty standards.

The role emphasizes accountability, coaching, and development, with focus on guest experience, profitability, and compliance. A Bachelor’s degree and 2–3+ years of retail management are preferred.

Qualifications

• 2-3+ years of fast-paced retail management experience.
• Experience driving top-line sales, payroll budgets, and cost controls.
• Proven ability to monitor inventory, merchandising directives, and service culture.
• Leadership and ability to attract, develop, and motivate talent.

Responsibilities

• Lead a high-performing team to achieve top-line sales growth.
• Oversee scheduling and payroll to optimize productivity.
• Manage planograms, inventory lifecycle, and shrink prevention.
• Ensure compliance with policies, dress code, and SOPs.
• Develop talent through coaching, training, and performance reviews.
• Drive guest engagement and service excellence across APGs metrics.

Skills

POS and tech literacy

Communication skills

Collaboration skills

Organizational skills

Adaptability under pressure

Education

Bachelor’s degree

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Operations Manager to lead a high-performing store team, drive sales, and ensure operational excellence across planograms, inventory, and customer service. You will oversee the Merchandise Manager and Task Associates, align shift schedules, and uphold Ulta Beauty standards.

The role emphasizes accountability, coaching, and development, with focus on guest experience, profitability, and compliance. A Bachelor’s degree and 2–3+ years of retail management are preferred.