Retail Operations Leader: Coach Teams, Drive Results

WHSmith North America; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

WHSmith North America is seeking an Operations Manager to lead field operations across our stores, driving operational performance, people development, and customer experience. You will work closely with store leadership to execute sales strategies, ensure compliance, and strengthen team capabilities, with a focus on consistent execution and measurable results.

The role emphasizes coaching, data-driven decision making, and cross-functional collaboration to improve sales, inventory control, and

Qualifications

• 3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience.
• Proven ability to coach teams, support leaders, and drive accountability in a fast-paced environment.
• Strong knowledge of retail KPIs, sales performance, labor management, inventory control, shrink reduction, compliance, and expense management.
• Ability to analyze performance data and develop action plans that improve results.

Responsibilities

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans that improve performance and operational consistency.
• Strengthen operational standards, controls, merchandising, and store routines.

Job description

WHSmith North America is seeking an Operations Manager to lead field operations across our stores, driving operational performance, people development, and customer experience. You will work closely with store leadership to execute sales strategies, ensure compliance, and strengthen team capabilities, with a focus on consistent execution and measurable results.

The role emphasizes coaching, data-driven decision making, and cross-functional collaboration to improve sales, inventory control, and