Operations Delivery Lead - Retail Performance & Coaching

WHSmith North America; Sterling (VA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

WHSmith North America seeks an Operations Delivery Manager to lead field operations across high-volume environments, driving performance, coaching leaders, and ensuring compliance. You will work with store leadership to optimize customer experience, sales, and team effectiveness.

The role emphasizes data-driven decision making, cross-functional collaboration, and execution of promotions and store initiatives in a fast-paced setting.

Qualifikationen

• 3+ years of leadership in high-volume retail, hospitality, airport, resort, or similar operations.
• Proven ability to coach teams, develop leaders, and drive accountability.
• Strong knowledge of retail KPIs, sales performance, labor management, inventory control, and compliance.
• Ability to analyze performance data and translate into action plans.
• Experience with merchandising, operational execution, training, and customer engagement.

Aufgaben

• Lead and coach store leadership teams to improve customer experience and sales performance.
• Analyze performance metrics and implement action plans to improve efficiency and shrink.
• Oversee compliance, audits, loss prevention, safety, and operational controls.
• Drive adoption of promotions, product launches, and new technology initiatives.
• Collaborate with cross-functional partners to sustain operational standards and schedules.

Kenntnisse

Operations leadership

Coaching & development

KPI analysis

Data-driven decisions

MS Excel

Cross-functional collaboration

Tools

MS Office

Analytics tools

Jobbeschreibung

WHSmith North America seeks an Operations Delivery Manager to lead field operations across high-volume environments, driving performance, coaching leaders, and ensuring compliance. You will work with store leadership to optimize customer experience, sales, and team effectiveness.

The role emphasizes data-driven decision making, cross-functional collaboration, and execution of promotions and store initiatives in a fast-paced setting.