Retail Operations Leader & Brand Experience Coach

Sephora; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Job summary

Sephora in New York, NY seeks an Operations Leader to drive store operational excellence, oversee inventory, merchandising, and lead a high-performing team. You will coach staff, manage replenishment and ordering, and uphold Sephora standards to deliver an outstanding client experience.

Join a dynamic retail environment that values inclusivity, accountability, and growth, with scheduled full-time hours and a competitive hourly pay rate.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Physically able to lift and carry up to 50 pounds as needed.
• Excellent communication and interpersonal skills.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and maintaining operational standards.
• Drive brand presentation through visual merchandising, promotional events, and store upkeep.
• Support client experience by delivering exceptional service and contributing to store goals.
• Coach and develop team members to learn operational processes, selling behaviors, performance metrics, and company initiatives.
• Promote inclusivity and teamwork, fostering an open culture where everyone feels empowered.
• Uphold Sephora standards by following policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

Communication

Interpersonal skills

Time management

Team motivation

Job description

Sephora in New York, NY seeks an Operations Leader to drive store operational excellence, oversee inventory, merchandising, and lead a high-performing team. You will coach staff, manage replenishment and ordering, and uphold Sephora standards to deliver an outstanding client experience.

Join a dynamic retail environment that values inclusivity, accountability, and growth, with scheduled full-time hours and a competitive hourly pay rate.