Store Operations Leader — Coaching & Stock Control

Victoria’s Secret & Co.; Las Vegas (NV); On-site; USD 31,000 - 38,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to support store readiness and execution. The role reports to the Store Manager or Assistant Store Manager and involves leading shipment, replenishment, and inventory processes to drive customer satisfaction.

The position emphasizes coaching, daily workforce management, and adherence to company standards across a fast-paced retail environment. Weekend/evening availability and physical tasks are required.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business
• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned

Skills

Customer service

Attention to detail

Coaching

Adaptability

Retail operations

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to support store readiness and execution. The role reports to the Store Manager or Assistant Store Manager and involves leading shipment, replenishment, and inventory processes to drive customer satisfaction.

The position emphasizes coaching, daily workforce management, and adherence to company standards across a fast-paced retail environment. Weekend/evening availability and physical tasks are required.