Retail Operations Lead – Stock & Service Hub

llbean; Dedham (MA); On-site; USD 26,000 - 32,000; Part time

Job summary

L.L.Bean in Dedham, MA is seeking a temporary part-time Operations Lead to own the stock room and cash wrap, overseeing shipments, returns, and transfers. You will drive productivity, coach the team, and ensure safety and service excellence across store operations.

The role emphasizes leadership on duty, adherence to SOPs, and collaboration with departments to meet store targets and create a welcoming shopping experience.

Qualifications

• 2+ years in store operations or retail leadership.
• Ability to lead teams and train staff.
• Strong organizational, time management, and communication skills.
• Experience with POS systems; familiarity with Word and Excel.
• Interest in health and safety and loss prevention.

Responsibilities

• Primary business owner of the stock room and cash wrap; oversees shipment receiving, processing of returns, transfers, and omni operations.
• Drives productivity standards and coaches for maximum efficiency.
• Maintains service hub and cashier execution with a focus on service delivery.
• Oversees inbound freight, replenishment, and omni-channel processes (FES, phone, RIO).
• Leads daily tasks, communicates responsibilities, and supports staff development.

Skills

Store operations

Team leadership

Customer service

Team collaboration

Communication skills

POS/Excel knowledge

Education

Associate degree (2-year)

Tools

POS

Word

Excel

Job description

L.L.Bean in Dedham, MA is seeking a temporary part-time Operations Lead to own the stock room and cash wrap, overseeing shipments, returns, and transfers. You will drive productivity, coach the team, and ensure safety and service excellence across store operations.

The role emphasizes leadership on duty, adherence to SOPs, and collaboration with departments to meet store targets and create a welcoming shopping experience.