Retail Operations Lead: Standardize & Elevate Store Execution

WHSmith; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Lead to standardize retail execution across our multi-site portfolio in Washington, D.C. You will translate strategy into practical, in-store routines and tools, enabling field leaders to drive consistent performance.

Ideal candidates have 5+ years in retail operations, strong cross-functional collaboration, and a proven ability to turn plans into concrete execution.

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• 5+ years in retail operations, multi-unit leadership, or field support roles.
• Strong understanding of store operations and retail execution drivers.
• Proven ability to turn strategy into clear, practical execution plans.
• Experience leading initiatives and influencing cross-functional partners without direct authority.
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams.
• Drive consistency in operational standards, routines, and ways of working across locations.
• Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions.
• Develop and implement tools, playbooks, and structured routines that simplify operations.
• Support the rollout of business-critical initiatives and ensure successful field adoption.
• Partner with Field and Central Operations to align priorities and strengthen execution.
• Gather field feedback and provide insights to improve processes and decision-making.

Skills

Retail operations

Cross-functional leadership

Execution planning

Strategic translation to field

Problem-solving

Communication

Education

Bachelor's degree in business, Retail Management, Operations, or related field

Job description

WHSmith is seeking an Operations Delivery Lead to standardize retail execution across our multi-site portfolio in Washington, D.C. You will translate strategy into practical, in-store routines and tools, enabling field leaders to drive consistent performance.

Ideal candidates have 5+ years in retail operations, strong cross-functional collaboration, and a proven ability to turn plans into concrete execution.