Retail Operations Leader: Drive Sales, People & Compliance

WHSmith North America; Orlando (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

WHSmith North America is seeking an Operations Manager to lead field operations, drive performance, and develop teams across high-volume retail environments in the United States. The role emphasizes sales execution, customer experience, and adherence to compliance standards.

The ideal candidate will coach store leadership, analyze KPIs, manage inventory and shrink, and partner with cross-functional teams to implement promotions and initiatives.

Qualifications

• 3+ years in high-volume retail or hospitality operations leadership.
• Experience coaching leaders and frontline teams.
• Strong knowledge of retail KPIs, sales performance, and inventory control.
• Ability to analyze performance data and drive action plans.
• Experience with merchandising, training, and customer engagement.

Responsibilities

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Lead through coaching, accountability, collaboration, and operational discipline to improve performance.

Skills

Retail operations leadership

People development & coaching

Data-driven decision making

Stakeholder collaboration

Communication & organization

Tools

Microsoft Office

Business analytics tools

Reporting tools

Job description

WHSmith North America is seeking an Operations Manager to lead field operations, drive performance, and develop teams across high-volume retail environments in the United States. The role emphasizes sales execution, customer experience, and adherence to compliance standards.

The ideal candidate will coach store leadership, analyze KPIs, manage inventory and shrink, and partner with cross-functional teams to implement promotions and initiatives.