Retail Operations Lead — Pets & Store Growth

PetSmart; Union Gap (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead a dynamic team in a fast-paced retail setting, champion customer experience, and ensure pet

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, evenings/weekends/holidays.

Responsibilities

• Lead and guide associates in merchandising & inventory management.
• Oversee store operations, opening/closing procedures, and safety standards.
• Provide training and feedback to associates, support development and performance reviews.

Skills

Retail supervision

Customer service

Computer skills

Communication skills

Job description

PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Join PetSmart to lead a dynamic team in a fast-paced retail setting, champion customer experience, and ensure pet