Retail Operations Lead — People & Inventory Expert

PetSmart

Missoula (MT)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead in Missoula, MT, drives operational excellence in our stores, overseeing merchandising, inventory management, pet care operations, and opening/closing duties. This role emphasizes leadership of associates, adherence to standards, and a safe, welcoming shopping environment for pet parents.

Applicants need 2+ years of retail supervisory experience, full-time availability, and strong communication.

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

Lead and support sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching.
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall engagement.
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manages inventory levels, conducts regular audits, and analyzes sales trends to inform stock replenishment and markdown decisions.
Operates POS systems and handles cash transactions in line with policies.
Ensures store standards and a culture of empowerment, compliance with policies, and safety.
Shares responsibility for opening and closing procedures and performs monthly live cycle counts.