Retail Operations Lead: People & Inventory Champion

PetSmart; Glendale (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness

401k Match

Paid Time Off

Discounts

Tuition Aid

Career Path

Development

Job summary

PetSmart’s Retail Operations Lead in Glendale, AZ drives operational excellence in-store, overseeing merchandising, inventory, pet care operations, and opening/closing duties while leading teams to deliver a safe, welcoming shopping experience.

This role focuses on optimizing displays, managing stock, and ensuring regulatory compliance; it emphasizes coaching associates, maintaining store standards, and delivering outstanding service to pet parents.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Support and guide sales associates with merchandise handling and product knowledge.
• Facilitate associate development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Lead as on-duty leader and address associate concerns.
• Execute merchandise strategies, inventory audits, and stock replenishment decisions.
• Operate POS systems and manage cash according to policies.
• Maintain store standards and uphold Policies, Procedures, and Code of Ethics.
• Assist in opening and closing procedures and monthly cycle counts.

Skills

Retail supervision

Customer service

Communication skills

Time management

Job description

PetSmart’s Retail Operations Lead in Glendale, AZ drives operational excellence in-store, overseeing merchandising, inventory, pet care operations, and opening/closing duties while leading teams to deliver a safe, welcoming shopping experience.

This role focuses on optimizing displays, managing stock, and ensuring regulatory compliance; it emphasizes coaching associates, maintaining store standards, and delivering outstanding service to pet parents.