Assistant Manager Retail Operations (40293)

Paycom - ATS; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parking

FSA

457b retirement

Museum membership

Job summary

The Walters Art Museum in Baltimore is seeking an Assistant Manager of Retail Operations to elevate the visitor experience through exceptional service and strategic store management. You will oversee purchasing, POS, inventory, and reporting while driving sales and maintaining high merchandising standards.

With a bachelor’s degree and retail leadership experience, you will lead a diverse team, coach staff, and ensure compliance with cash handling and safety protocols.

Qualifications

• Requires a bachelor’s degree and 1 year of related retail management experience, or 5 years of related retail management experience.
• Demonstrated excellent customer service and interpersonal skills.
• Proven leadership skills with the ability to supervise a diverse staff.
• Strong cash management, inventory control, merchandising, and POS proficiency.
• Experience interpreting retail sales data and metrics.

Responsibilities

• Oversee purchasing, customer service, POS, inventory control, and reporting.
• Maintain retail operations aligned with the museum’s values and merchandising standards.
• Develop and maintain vendor relationships; drive sales through effective merchandising and campaigns.
• Coach staff, track sales performance, and ensure high levels of customer experience.
• Ensure compliance with safety, loss prevention, and cash handling procedures.

Skills

Customer service

Leadership

Sales & merchandising

Cash handling

Inventory management

POS systems

Vendor relationships

Team coaching

Data/reporting

Education

Bachelor’s degree

Tools

Counterpoint

Microsoft Office

Google Suite

Job description

Job Details: Job Location: 600 N CHARLES ST - BALTIMORE, MD 21201, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $50,000.00 - $55,000.00 Salary/year, ABOUT THE WALTERS ART MUSEUM

The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore’s Mount Vernon neighborhood, the Walters is free for all. The museum’s campus includes five historic buildings and 36,000 art objects.

Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors. The museum offers challenging and creative work opportunities by promoting collaboration and teamwork.

OVERVIEW OF ROLE

The Assistant Manager of Retail Operations supports the visitor experience through excellent customer service and thoughtful retail selections that complement the collection and exhibitions at the Walters Art Museum. This position also contributes financially to the Institution’s mission-driven operations through attaining sales goals and professional store management.

DUTIES AND RESPONSIBILITIES

• Oversee the purchasing, customer service, point-of-sale system, inventory control, and reporting.
• Maintain the retail operation in a manner consistent with The Walters Art Museum’s values, with a customer service focus, and in alignment with visual and merchandising standards.
• Create and maintain new and existing vendor relationships
• Drive sales by prioritizing positive customer experience, strategic store operations, and effective merchandising.
• Collaborate across teams to purchase merchandise, design creative displays and implement strategic sales campaigns based on exhibitions, programming, and need.
• Track store sales, communicate sales expectations to staff regularly, and coach staff based on individual sales performance.
• Model, coach and teach retail operations team to deliver exemplary customer service and uphold The Walters’ merchandising and operational standards.
• Ensure compliance with all guidelines involved with safety, loss prevention, inventory control and cash handling procedures.
• Recruit, train, and oversee a knowledgeable and motivated sales team.
• Serve as a resource of Museum Café operations and procedures
• Support Café staff and daily procedures as needed
• Achieve and maintain ServSafe Manager certification.
• All other duties as assigned.

Qualifications:

• A bachelor’s degree from a four-year college or university and 1 year of related retail management experience, or 5 years of related retail management experience.
• Diverse experience in all aspects of retail store management.
• Demonstrated excellent customer service and interpersonal skills.
• Proven leadership skills by building trust, credibility and partnership with supervisors and direct reports.
• Demonstrated ability to effectively build, motivate, and supervise a diverse staff.
• High competency with cash management, inventory management, merchandising, and Point of Sale cash register systems.
• Experience interpreting, analyzing, and utilizing retail sales data and metrics.
• Ability to communicate effectively at all levels within the organization verbally and in written communication.
• Ability to conduct oneself with integrity, discretion, and maintain confidentiality when appropriate.
• Organized and detail-oriented with superb time management skills.
• Effective problem solving, critical thinking and multi-tasking experience are essential.
• Demonstrated ability to prioritize and work under tight deadlines, manage multiple projects at once, and respond to changing and new projects and priorities with confidence.
• Demonstrated ability to remain flexible in a dynamic and fast-moving, agile organization.
• Proficiency in Microsoft Office and Google Suite. Experience using Counterpoint a plus.

SCHEDULED SHIFT

Wednesday – Friday: 9:00 a.m. – 5:00 p.m., Thursday: 12:00 p.m. – 8:00 p.m., Saturday – Sunday 9:00 a.m. – 5:00 p.m. Schedule may change as needed to support museum events.

ANNUAL SALARY:

$50,000 - $55,000

The Walters Art Museum provides an excellent comprehensive benefits package that includes medical, dental, prescription, vision, subsidized transportation and parking, museum membership, short term disability, FSA (flexible spending account), 457b retirement, and free professional financial management counseling.

This is a 100% onsite position. All employees must be legally authorized to work in the United States. The museum does not sponsor work visas.