Retail Operations Lead — Hands-On Team Builder

Plato's Closet - TSRH; Ankeny (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Plato's Closet is seeking an Operations Assistant Manager in Ankeny, IA to support daily store operations and guide a hands-on team on-site. You will help maintain store standards, manage daily priorities, and lead shifts while driving a positive customer experience.

The role emphasizes leadership, communication, and the ability to train and develop staff in a fast-paced resale environment. Retail or supervisory experience is valued, with a strong focus on teamwork and reliability.

Qualifications

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Strong time management skills and the ability to coordinate staffing and scheduling needs.
• Confidence guiding, motivating, and supporting team members.
• Dependability, attention to detail, and consistent follow-through.
• A positive attitude, initiative, and willingness to take responsibility.
• Comfort working directly with customers in a fast-paced environment.

Responsibilities

• Help oversee daily store operations, including opening and closing procedures, cash handling, and store standards.
• Create and manage employee schedules to ensure appropriate staffing and coverage.
• Lead and support team members during assigned shifts, communicate priorities, and ensure responsibilities are completed.
• Support the resale buying process by evaluating customers' clothing, shoes, and accessories according to store guidelines.
• Coordinate inventory processing, tagging, merchandising, and replenishment to maintain an organized and visually appealing sales floor.
• Assist with employee training, coaching, and team development.
• Provide excellent customer service and help customers understand the buying and selling process.
• Identify operational challenges and work with the Operations Manager to implement solutions.
• Maintain a clean, organized, and safe store environment.

Skills

Strong communication

Organizational skills

Time management

Team leadership

Initiative

Dependability

Attention to detail

Customer interaction

Job description

Plato's Closet is seeking an Operations Assistant Manager in Ankeny, IA to support daily store operations and guide a hands-on team on-site. You will help maintain store standards, manage daily priorities, and lead shifts while driving a positive customer experience.

The role emphasizes leadership, communication, and the ability to train and develop staff in a fast-paced resale environment. Retail or supervisory experience is valued, with a strong focus on teamwork and reliability.