Operations Assistant Manager

Plato's Closet TSRH; Ankeny (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Plato's Closet – Ankeny, IA is seeking an Operations Assistant Manager to support daily operations and lead a team on site. You will help manage schedules, assist with resale buying, and ensure a positive customer experience.

The role focuses on hands-on leadership, maintaining store standards, and driving growth through effective team management and operational efficiency.

Qualifications

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Strong time management and the ability to coordinate staffing and scheduling.
• Confidence guiding, motivating, and supporting team members.
• Dependability, attention to detail, and consistent follow-through.
• A positive attitude, initiative, and willingness to take responsibility.
• Comfort working directly with customers in a fast-paced environment.
• Retail or supervisory experience is preferred but not required.
• Cash-handling experience and familiarity with point-of-sale systems are helpful.

Responsibilities

• Oversee daily store operations, including opening/closing procedures and cash handling.
• Create and manage employee schedules to ensure appropriate staffing and coverage.
• Lead and support team members during assigned shifts, communicating priorities.
• Support resale buying by evaluating items according to store guidelines.
• Coordinate inventory processing, tagging, merchandising, and replenishment.
• Assist with employee training, coaching, and team development.
• Provide excellent customer service and explain the buying/selling process.
• Identify operational challenges and work with the Operations Manager to implement solutions.
• Maintain a clean, organized, and safe store environment.

Skills

Communication skills

Organizational skills

Time management

Leadership

Customer service

Retail experience

Job description

Operations Assistant Manager | Plato's Closet – Ankeny, IA (On-Site)

Who We're Looking For

We're looking for a motivated, hands-on leader to support daily operations at our Ankeny store. The ideal candidate is dependable, organized, enjoys working with people, and is comfortable guiding and motivating a team in a fast-paced environment.

Retail or resale experience is helpful, but we also value strong communication skills, initiative, and leadership potential. We're looking for someone who takes responsibility, works well with others, and is eager to learn and grow.

About the Role

As the Operations Assistant Manager, you'll work closely with the Operations Manager to help oversee daily store operations, support team members, coordinate inventory flow, and deliver a positive customer experience.

This is an active, hands-on leadership position where you'll help maintain store standards, manage daily priorities, create employee schedules, and take the lead during assigned shifts. You'll play an important role in keeping the store running smoothly while contributing to its continued success and growth.

Build Real-World Business Skills

Gain valuable experience in retail operations, including resale buying, inventory management, merchandising, employee scheduling, customer relationships, and team leadership. Develop transferable skills and a strong foundation for future career growth, including opportunities to take on greater management responsibilities.

Key Responsibilities

• Help oversee daily store operations, including opening and closing procedures, cash handling, and store standards.
• Create and manage employee schedules to ensure appropriate staffing and coverage.
• Lead and support team members during assigned shifts, communicate priorities, and ensure responsibilities are completed.
• Support the resale buying process by evaluating customers' clothing, shoes, and accessories according to store guidelines.
• Coordinate inventory processing, tagging, merchandising, and replenishment to maintain an organized and visually appealing sales floor.
• Assist with employee training, coaching, and team development.
• Provide excellent customer service and help customers understand the buying and selling process.
• Identify operational challenges and work with the Operations Manager to implement solutions.
• Maintain a clean, organized, and safe store environment.

Qualifications

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Strong time management skills and the ability to coordinate staffing and scheduling needs.
• Confidence guiding, motivating, and supporting team members.
• Dependability, attention to detail, and consistent follow-through.
• A positive attitude, initiative, and willingness to take responsibility.
• Comfort working directly with customers in a fast-paced environment.
• Retail, resale, or supervisory experience is preferred but not required.
• Cash-handling experience and familiarity with point-of-sale systems are helpful.

Position Details

• Location: Ankeny, IA (On-Site)
• Employment Type: [Full-Time]
• Compensation: [Approved Hourly Range]
• Schedule: [Expected Hours and Availability Requirements]