Retail Operations Lead: Guest Experience

ALO; Boston (MA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Employee discount

ALO Wellness Club access

Medical/dental/vision plans

401K with company matching

Monthly incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking an Operations Lead in Boston, MA to drive profitability and efficiency in store operations. You will lead inventory accuracy, shipment and floor processes, and uphold strong visual standards while fostering a safe work environment.

You will oversee the Operations Associates, recruit talent, and use performance tools to develop the team. The role is full-time with variable shifts including peak days and weekends.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership capabilities with decision-making.
• Strong interpersonal and written communication skills.
• Ability to motivate and develop staff.
• Aligned with guiding principles and values feedback.

Responsibilities

• Lead and execute store operations to maximize profitability and efficiency.
• Manage inventory processes, shrink reduction, and accuracy.
• Oversee shipments, receiving, shelf replenishment, and floor set updates.
• Maintain visual standards and safe work environment.
• Recruitment and development of Operations Associates.
• Provide feedback to drive growth and performance.

Skills

Client-centric sales

Leadership

Communication

Team collaboration

Feedback receptiveness

Job description

ALO is seeking an Operations Lead in Boston, MA to drive profitability and efficiency in store operations. You will lead inventory accuracy, shipment and floor processes, and uphold strong visual standards while fostering a safe work environment.

You will oversee the Operations Associates, recruit talent, and use performance tools to develop the team. The role is full-time with variable shifts including peak days and weekends.