Retail Operations Lead: Elevate Customer Experience

1st Security Bank of Washington; Aberdeen (WA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Long-term disability

401K matching

Paid sick and vacation time

Job summary

1st Security Bank of Washington seeks a detail‑oriented Operations Associate to support the bank’s retail branch network. You will assist the VP Retail Operations Manager and guide branch teams, ensuring compliance and accurate records.

Travel to bank sites is required. Ideal candidates have at least five years in a financial institution, strong knowledge of retail products, proficiency with banking systems, and solid regulatory know‑how.

Qualifications

• Five years of experience in a financial institution preferred.
• Strong knowledge of retail banking products, services, and procedures.
• Proficiency with banking systems and knowledge of regulations (BSA/AML).
• Excellent written and verbal communication skills.

Responsibilities

• Support and assist Retail Quality Assurance and IRA/HSA teams as needed.
• Coordinate with branches to prepare for operational audits and onboarding.
• Review branch reports to identify trends, mitigate risk, and drive improvements.
• Onboard and develop branch assistants, operations and sales managers.
• Travel to 1st Security Bank locations to meet coverage and training needs.

Skills

Banking systems proficiency

Retail banking knowledge

Regulatory knowledge

Communication skills

Driver's license

Education

Five years experience in a financial institution

Tools

Banking software

Job description

1st Security Bank of Washington seeks a detail‑oriented Operations Associate to support the bank’s retail branch network. You will assist the VP Retail Operations Manager and guide branch teams, ensuring compliance and accurate records.

Travel to bank sites is required. Ideal candidates have at least five years in a financial institution, strong knowledge of retail products, proficiency with banking systems, and solid regulatory know‑how.