Retail Operations and Support Lead

Fsbwa; Aberdeen (WA); On-site; USD 3,312,000 - 4,636,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision coverage

401K matching program

Paid sick and vacation time

Job summary

1st Security Bank is seeking a Retail Operations Specialist to support branch operations, ensure compliance, and enhance service delivery across the retail network. You will work with the VP Retail Operations Manager and guide branch teams on procedures and regulatory requirements.

The role emphasizes collaboration, training, and process improvement, with travel to different locations and a strong focus on customer experience and integrity.

Qualifications

• At least five years’ experience within a financial institution is preferred.
• Strong knowledge of retail banking products, services, and operational procedures.
• Proficiency with banking systems and writing skills.
• Thorough knowledge of all regulations.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must possess a valid driver’s license.
• Must be bondable.

Responsibilities

• Partners with branches to ensure they are prepared for operational audits by assisting Retail Development with onboarding and development for branch assistants and operations and sales managers.
• Support and assist Retail Quality Assurance and IRA/HSA teams as needed.
• Meets weekly with management to review updates on assigned tasks, Retail’s strategic initiatives, branch performance, and department wins and opportunities.
• Review branch operational reports to identify trends, mitigate risk and recommend areas for improvement.
• Assists with implementing, updating and communicating, updates of operational procedures and forms.
• Ability to identify weaknesses in current bank processes in order to improve operational efficiencies and the customer experience.
• Ability to multitask and prioritize job responsibilities as required while maintaining organization.
• Leads by example by owning the customers experience for internal and external customers.
• Self-starter with the ability to work under minimal supervision.
• Professional oral and written communication skills and timely follow-up when corresponding with employees and customers.
• May assist in approving timecards, system authority changes, business documentation exceptions, overdrawn account extensions, and other routine operational requests.
• Travel to 1st Security Bank locations to meet coverage, training, and operational needs.
• Adheres to 1st Security Bank’s Core Values, policies and procedures.
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
• Performs other duties as assigned.

Skills

Banking systems proficiency

Writing skills

Regulatory knowledge

Tools

Banking systems

Job description

Join our team! 1st Security Bank team members deliver service that \"WOWs\" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of thePuget Sound's Best Places to Work for 10 years in a rowand focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for supporting the operational effectiveness, compliance, and service delivery of the bank's retail branch network. This position assists the VP Retail Operations Manager and serves as a resource for Retail Support and branch teams, providing guidance, training, and help related to retail operations, systems, procedures, and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Partners with branches to ensure they are prepared for operational audits by assisting Retail Development with onboarding and development for branch assistants and operations and sales managers.
• Support and assist Retail Quality Assurance and IRA/HSA teams as needed.
• Meets weekly with management to review updates on assigned tasks, Retail’s strategic initiatives, branch performance, and department wins and opportunities.
• Review branch operational reports to identify trends, mitigate risk and recommend areas for improvement.
• Assists with implementing, updating and communicating, updates of operational procedures and forms.
• Ability to identify weaknesses in current bank processes in order to improve operational efficiencies and the customer experience.
• Ability to multitask and prioritize job responsibilities as required while maintaining organization.
• Leads by example by owning the customers experience for internal and external customers.
• Self-starter with the ability to work under minimal supervision.
• Professional oral and written communication skills and timely follow-up when corresponding with employees and customers.
• May assist in approving timecards, system authority changes, business documentation exceptions, overdrawn account extensions, and other routine operational requests.
• Travel to 1st Security Bank locations to meet coverage, training, and operational needs.
• Adheres to 1st Security Bank’s Core Values, policies and procedures.
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
• Performs other duties as assigned.

BENEFITS AND PERKS

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

OUR CORE VALUES

Relationship Driven - we strive to \"WOW\" (surprise, excite and delight) each other and our customers.

Ethical - fair, honest and act with integrity.

Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

Embrace Dreams - we encourage each other to reach for our dreams.

Diversity - we celebrate diversity and support equality for all.

Community Oriented - we actively support our communities and the Bank's CRA initiatives.

Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• At least five years’ experience within a financial institution is preferred.
• Strong knowledge of retail banking products, services, and operational procedures.
• Proficiency with banking systems and writing skills.
• Thorough knowledge of all regulations.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must possess a valid driver’s license.
• Must be bondable.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.

Salary Range: 24.04 to 33.65 per hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.