Retail Operations Lead — Customer Service & Merchandising

JD Sports NA

Stafford (TX)

On-site

USD 43,411,000 - 49,923,000

Full time

2 days ago

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Job summary

JD Sports NA in Stafford, TX is seeking an Assistant Manager to support the Store Manager with daily operations, customer service, and merchandise execution. This role reports to the Store Manager and aims to uphold company standards.

You will assist in planning actions to achieve sales goals and assume store responsibilities in the manager's absence. Hourly wage is $15.15.

Qualifications include 1–3 years in retail, strong interpersonal skills, a fast-paced work style, and a team-player attitude.

Qualifications

Experience in a retail environment, preferably footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Team-player with initiative and attention to detail.

Responsibilities

Assist the Store Manager in controlling store assets.
Help set action plans for selling, restocking, merchandising, ordering, and scheduling.
Manage store in the Store Manager's absence.
Recruit, train, and evaluate store personnel.
Provide guidance to employees and customers across departments.
Ensure profitability by monitoring inventory, sales, and expenses.
Deliver extraordinary customer service per policy manuals.
Promote and sell services and merchandise offered by the store.