Retail Operations Lead - Customer Experience & Team Growth

Sodexo; Chattanooga (TN); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Retail Manager 2 for Erlanger Main in Chattanooga, TN. The role centers on leading retail operations, guiding teams, and delivering exceptional customer experiences.

You will manage priorities, deploy resources, and influence store performance while upholding safety and quality standards. Responsibilities include coaching frontline staff, handling cash and POS processes, and collaborating with vendors to keep products flowing.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related experience in retail management.
• Strong cash handling and POS system experience.
• Excellent time management in fast-paced environments.
• Proven ability to coach and develop frontline staff.

Responsibilities

• Lead daily retail operations and frontline staff.
• Set direction, manage priorities, and deploy resources.
• Drive customer satisfaction and store performance.
• Manage cash handling procedures and POS accuracy.
• Collaborate with vendors to ensure product flow and compliance.
• Implement merchandising and marketing strategies to keep displays engaging.
• Ensure a safe, clean, and organized store environment.

Skills

Attention to detail

Cash handling

POS systems

Time management

Coaching teams

Merchandising ideas

Customer service

Education

High school/GED

Tools

POS system usage

Job description

Sodexo is seeking a Retail Manager 2 for Erlanger Main in Chattanooga, TN. The role centers on leading retail operations, guiding teams, and delivering exceptional customer experiences.

You will manage priorities, deploy resources, and influence store performance while upholding safety and quality standards. Responsibilities include coaching frontline staff, handling cash and POS processes, and collaborating with vendors to keep products flowing.