Retail Operations Lead: Customer Experience & Growth

CVS Health Corporation; San Marcos (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking an Operations Manager to join the Store Management team, driving store execution, performance, and customer service excellence. You will lead a engaged team, align staffing, training, and policies under the Store Manager's supervision and demonstrate initiative daily.

The role requires a full-time, flexible schedule including some early morning, overnight and weekend shifts, with a base pay range and comprehensive benefits.

Qualifications

• Deductive reasoning ability and advanced analytical skills.
• Advanced communication, leadership, supervision and influencing capability.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.

Responsibilities

• Lead store crews and communicate information to team and supervisors clearly and timely.
• Supervise, assign and direct activities of the store's crew.
• Support Store Manager with action plans for operational and service improvements.
• Assist customers with questions, problems and complaints while promoting CVS service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Leadership

Supervision

Flexible schedule

Education

High school diploma or equivalent

Job description

CVS Health Corporation is seeking an Operations Manager to join the Store Management team, driving store execution, performance, and customer service excellence. You will lead a engaged team, align staffing, training, and policies under the Store Manager's supervision and demonstrate initiative daily.

The role requires a full-time, flexible schedule including some early morning, overnight and weekend shifts, with a base pay range and comprehensive benefits.