Retail Operations Lead — Customer Experience

Dollar Tree Stores; Michigan; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores in Michigan is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day store activities, help customers, organize merchandise, and participate in opening and closing procedures.

The role emphasizes strong communication, teamwork, and a safe, friendly shopping environment. You will train Store Associates, manage payroll and scheduling where required, and ensure the store meets company standards and

Qualifications

• High school diploma or equivalent preferred.
• Store management experience in retail preferred.
• Able to lift up to 55 lbs and perform physical tasks.
• Strong communication and customer service skills required.

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address questions or concerns
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills

Store management

Customer service

Communication

Team development

Physical stamina

Education

High school diploma

Job description

Dollar Tree Stores in Michigan is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day store activities, help customers, organize merchandise, and participate in opening and closing procedures.

The role emphasizes strong communication, teamwork, and a safe, friendly shopping environment. You will train Store Associates, manage payroll and scheduling where required, and ensure the store meets company standards and