Retail Operations Lead - Big-Box Growth & Team Development

At Home; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

At Home is seeking an Assistant Store Manager - Operations to support the Store Manager in leading operational, financial, and team functions in a large-format retail environment. This role drives store performance, mentors a team of 20+ associates, and oversees front-end and inventory processes to ensure a safe, organized store that delivers an exceptional shopping experience.

You will lead by example, uphold high standards, and continuously improve processes while fostering teamwork,

Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home's Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership experience

Team management

Data analysis

Microsoft Office

HRIS systems

Workforce scheduling

Communication skills

Financial awareness

Retail operations

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

HRIS systems

Workforce scheduling systems

Job description

At Home is seeking an Assistant Store Manager - Operations to support the Store Manager in leading operational, financial, and team functions in a large-format retail environment. This role drives store performance, mentors a team of 20+ associates, and oversees front-end and inventory processes to ensure a safe, organized store that delivers an exceptional shopping experience.

You will lead by example, uphold high standards, and continuously improve processes while fostering teamwork,