Retail Operations Lead — Arena Store & Fan Experience

New York Islanders Hockey Club LP; Town of Hempstead (NY); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits (health, dental

401(k) with company match

Paid time off & holidays

Professional development opportunities

Descripción de la vacante

The New York Islanders Hockey Club is seeking an Assistant Manager, Retail Operations to support the team store with daily operations, merchandising, and inventory. You will lead staff, ensure clean, well-stocked displays, handle opening/closing, and drive exceptional fan experiences at UBS Arena and related outlets.

Ideal candidates bring 1–3 years of retail leadership, POS/inventory experience, and a passion for merchandising.

Formación

• High school diploma or equivalent required; some college coursework preferred.
• 1–3 years of retail experience, with some experience in a lead, key holder, or supervisory role preferred.
• Experience with POS systems, inventory management, and cycle counts.
• Knowledge of visual merchandising standards, including mannequin and floor displays.
• Strong customer service skills and the ability to resolve issues calmly and quickly.
• Ability to lead, motivate, and hold a team accountable under the direction of management.
• Strong organizational skills and attention to detail, especially with inventory reports and stock levels.
• Clear written and verbal communication skills for working with the Lead Supervisor, Store Manager, Inventory Management, and corporate partners.
• Dependable and punctual, with the ability to follow opening, closing, and safety procedures responsibly.
• Basic computer skills, including Microsoft Office or Google Workspace.
• Able to stand for long periods, lift and move up to 50 lbs, and use ladders to restock and set displays.
• Available to work a flexible schedule, including nights, weekends, holidays, and game days as needed.

Responsabilidades

• Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or Director as needed.
• Adheres to all retail policies and procedures including POS, Operations and Inventory Management.
• Leads the team in daily maintenance of the store including restocking products, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, it encourages employees to give 100% and always adhere to punctuality and role responsibilities.
• Completes weekly manual restock and sends report to inventory management.
• Completes weekly cycle counts.
• Assists in processing weekly shipments.
• Ensure all store supplies are stocked and communicate needs monthly.
• Processes all online returns and defective products as needed.
• Ensures all restock and destock of merchandise is handled on a daily basisAssist in keeping the backroom clean and bins organized.
• Manages the mannequin refresh and checking one offs.
• Ensures all merchandising standards are happening on the floor.
• Interacts and communications with Lead Supervisor and Store Manager.
• Maintains interior and exterior upkeep of building with partnership from the corporate partners; communicating needs to ensure esthetic and safety requirements are met.
• Customer Focus: dedicated to meeting the expectations and requirements of internal and external customer.

Conocimientos

Customer service

Leadership

Organization

Communication

Educación

High school diploma or equivalent

Some college coursework preferred

Herramientas

POS systems

Inventory management

Cycle counts

Microsoft Office / Google Workspace

Descripción del empleo

The New York Islanders Hockey Club is seeking an Assistant Manager, Retail Operations to support the team store with daily operations, merchandising, and inventory. You will lead staff, ensure clean, well-stocked displays, handle opening/closing, and drive exceptional fan experiences at UBS Arena and related outlets.

Ideal candidates bring 1–3 years of retail leadership, POS/inventory experience, and a passion for merchandising.