Retail Operations & Fulfillment Associate

Gopuff; New York (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discount

Paid time off

Employee assistance program

Job summary

Gopuff is seeking an Operations Associate to support customers across in-store, online pickup, and delivery. You will keep shelves stocked, process orders, assist with inventory and backroom standards, and help maintain a safe, fast-paced store environment.

The role emphasizes teamwork, accuracy, and friendly service, with opportunities for growth and comprehensive benefits in a full-time position.

Qualifications

• High School Diploma or GED preferred.
• Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.
• Excellent communication skills required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Help customers locate products and make recommendations.
• Build customer loyalty through exceptional service.
• Support checkout operations and customer transactions.
• Create positive experiences that encourage repeat business.
• Pick and prepare online pickup orders.
• Assemble local delivery orders accurately and efficiently.
• Prepare shipping orders according to company standards.
• Ensure all orders are completed accurately and on time.
• Communicate order issues promptly to leadership.
• Stock shelves and maintain product presentation.
• Replenish inventory throughout the day.
• Assist with receiving deliveries and organizing inventory.
• Maintain a clean, organized, and safe store environment.
• Support merchandising and promotional displays.
• Processing transactions
• Assist with cycle counts and inventory audits.
• Verify product accuracy and report discrepancies.
• Support inventory organization and backroom standards.
• Help reduce shrink through attention to detail and process compliance.
• Follow all alcohol sales and ID verification requirements.
• Comply with company policies and operational procedures.
• Maintain workplace safety standards.
• Report safety concerns immediately.

Skills

Excellent communication skills

Strong attention to detail

Ability to multitask in a fast-paced

Lift up to 50 pounds

Education

High School Diploma or GED

Job description

Gopuff is seeking an Operations Associate to support customers across in-store, online pickup, and delivery. You will keep shelves stocked, process orders, assist with inventory and backroom standards, and help maintain a safe, fast-paced store environment.

The role emphasizes teamwork, accuracy, and friendly service, with opportunities for growth and comprehensive benefits in a full-time position.