Retail Operations & Customer Experience Associate

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Medical/dental/vision

HSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

TJ Maxx in Pittsburgh is seeking a customer-focused associate to deliver an exceptional shopping experience and maintain a clean, organized store environment. You’ll engage with customers, process transactions, and support loss prevention and store recovery throughout the shift.

The role requires strong communication, the ability to multi-task, and a willingness to work a flexible schedule to meet business needs.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

TJ Maxx in Pittsburgh is seeking a customer-focused associate to deliver an exceptional shopping experience and maintain a clean, organized store environment. You’ll engage with customers, process transactions, and support loss prevention and store recovery throughout the shift.

The role requires strong communication, the ability to multi-task, and a willingness to work a flexible schedule to meet business needs.