Retail Operations Coordinator

New Look Vision Group; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

New Look Vision Group – Luxury Division seeks a Retail Operations Coordinator to support daily operations across our NYC stores and corporate office. The role partners with the Director of Retail Operations to manage facilities, supplies, reporting and training, ensuring smooth execution of programs and processes.

The ideal candidate is highly organized, detail-oriented, and able to juggle priorities while providing proactive, reliable support.

Qualifications

• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Proactive and resourceful with problem-solving and follow-through.
• Excellent service to store teams, partners, and vendors through professional communication.

Responsibilities

• Coordinate day-to-day store operational requests and manage the Retail Operations inbox.
• Track store maintenance and repair needs including HVAC, plumbing, electrical, cleaning, security.
• Manage store supply ordering and recurring operational programs.
• Visit NYC stores weekly to complete inspections and coordinate resolutions with store teams.
• Support NYC corporate office operations including facilities, supplies, and maintenance requests.
• Assist with onboarding and operational training for store managers and associates.
• Coordinate employee recognition programs across the retail network.
• Prepare and distribute store communications and reference materials; maintain trackers.

Skills

Highly organized

Attention to detail

Multitasking

Proactive and resourceful

Excellent service & communication

Tools

Microsoft Office

Job description

Retail Operations Coordinator

New Look Vision Group – Luxury Division

Reports to: Director of Retail Operations

About The Job

The Retail Operations Coordinator supports the day-to-day operational needs of our retail stores and helps keep key programs, projects, and recurring processes running smoothly. Working closely with the Director of Retail Operations, store teams, corporate partners, and vendors, this role coordinates a variety of store support needs including facilities, supplies, reporting, training, and operational initiatives.

The ideal candidate is highly organized, responsive, and comfortable juggling multiple priorities. You’ll be someone who enjoys solving problems, following through on details, and helping make things easier for our store teams. Success in this role means taking ownership and delivering accurate, timely support through consistent communication, reliable follow-through, and adherence to deadlines.

What You’ll Do

• Coordinate day-to-day store operational requests and manage the Retail Operations inbox, ensuring questions and issues are addressed or routed appropriately.
• Coordinate and track store maintenance and repair needs, including HVAC, plumbing, electrical, cleaning, security, and other recurring services.
• Manage store supply ordering and other recurring operational programs.
• Conduct weekly visits to NYC stores to complete operational inspections, identify areas requiring follow-up, and partner with store teams on resolution.
• Support the day-to-day operational needs of the NYC corporate office, including supplies, facilities and maintenance requests, cleaning services, and other administrative and operational needs, in partnership with the Director of Retail Operations.
• Assist with onboarding and operational training for store managers and associates.
• Coordinate employee recognition programs across the retail network, including birthdays, anniversaries, service milestones, and other recognition initiatives.
• Prepare and distribute store communications, reference materials, and operational updates, while maintaining organized trackers, records, and documentation for ongoing projects and store needs.
• Process lab breakage requests from stores, including reimbursement and related inventory corrections.
• Coordinate operational needs related to doctors and exam lanes, including onboarding, equipment, maintenance, and scheduling support.
• Support annual physical inventory, operational audits, reporting, and follow-up with store teams.
• Complete assigned work accurately and within established timelines, proactively communicating progress, delays, or outstanding needs and following through on commitments.
• Identify opportunities to improve workflows, reduce repeat issues, and make store support more efficient and consistent.
• Assist the Director of Retail Operations with new initiatives, system and process rollouts, store projects, and other operational priorities and responsibilities as needed.
• Cover designated priority responsibilities of the Client Services Manager and Director of Retail Operations during their absences, within agreed authority and escalation guidelines.

Who You Are

• Able to work on-site in our NYC corporate office Monday through Thursday, with flexibility to work additional weekdays or weekends on-site as needed to support special projects, store renovations, openings, and other business needs.
• 2+ years of experience in retail operations, store support, project coordination, administrative support, or a similar role; optical or multi-unit retail experience is a plus.
• Highly organized and energized by creating order, with strong attention to detail and the ability to manage multiple priorities and deadlines in a way that makes work easy for you and others to track.
• Proactive and resourceful, with the ability to investigate issues, use sound judgment, and see requests through to resolution.
• Provide excellent service to store teams, corporate partners, and vendors through friendly, professional communication, timely responses, and consistent follow-through, using patience and sound judgment to resolve requests.
• Proficient in Microsoft Office and comfortable learning new systems, products, and processes, including using AI and other tools to streamline work, improve organization, and solve problems while maintaining accuracy and confidentiality.