Assistant Store Leader, Operations

CB2; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

A modern furniture retailer in Los Angeles seeks an Assistant Store Leader for operations to ensure smooth store functioning and exceptional customer service. Responsibilities include leading the merchandising team, managing inventory, and coaching staff. Candidates should have a minimum of 2 years of experience in customer service or retail leadership, strong communication skills, and a flexible schedule. This role requires significant interaction with both customers and associates, making leadership and organizational skills crucial.

Qualifications

• 2+ years customer service or retail leadership experience.
• Ability to work a flexible full-time schedule, including evenings and weekends.
• Strong interpersonal skills and the ability to coach others.

Responsibilities

• Lead the merchandising team and manage store operations.
• Establish and communicate brand business goals and expectations.
• Coach and develop store associates and ensure performance management.
• Ensure associate relations issues are addressed and escalate as needed.
• Coach, train, and develop all store associates to foster growth and performance.
• Collaborate with the Store Manager to manage workloads and delegate tasks across the store.
• Analyze store reporting to prioritize initiatives and maximize sales and profitability.
• Communicate with management about sales, customer feedback, and training results.
• Role model teamwork and collaboration.
• Ensure payroll budget compliance and responsive scheduling.
• Other duties as assigned.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Leadership skills

Time management

Coaching & development

Team leadership

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Overview

You are our merchandising visionary—and the leader of our back-of-house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the salesfloor. Mentorship is also key. You lead, educate and empower your team to deliver great service to their internal and external customer while encouraging professional development. A day in the life as an Assistant Store Leader, Operations...

Responsibilities

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you’ll bring to the table

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Manager on Duty multiple times per week as scheduled.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends