Retail Operations Coordinator

Troon; Bethany Beach (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Sea Colony Recreational Association, managed by Troon, seeks a highly organized Retail Operations Coordinator to support the daily operations of the Retail Department across the Beach Shoppe, Beach Concession, Tennis Pro Shop and other outlets.

The role emphasizes administrative support, inventory management, financial reporting, customer service, and POS system administration in a fast-paced hospitality setting. Weekend and holiday work during summer is required.

Qualifications

• 3–5 years of admin support experience.
• 3 years retail operations/management experience.
• Hospitality/resort or property management experience desirable.

Responsibilities

• Provide administrative support to the Retail Operations Manager.
• Handle phones, emails, greet homeowners, guests, vendors, and staff professionally.
• Maintain departmental files, reports, contracts, and operational documentation.
• Coordinate communication between Retail Operations and other Sea Colony departments.
• Process purchase orders, invoices, expense reports, check requests, vendor payments.
• Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
• Compile daily, weekly, monthly, and seasonal operational reports.
• Provide exceptional customer service by resolving questions and concerns.
• Assist with merchandise merchandising, pricing, receiving, and inventory control.
• Develop inventory plans to maximize turns and minimize shrinkage.
• Update pricing, inventory files, promotions, and product information.
• Assist customers with retail purchases, reservations, beach equipment rentals, and inquiries.
• Support seasonal staffing, scheduling, onboarding.
• Perform other duties as assigned by the Retail Operations Manager.

Skills

Customer service

Interpersonal skills

Organizational skills

Written and verbal communication

Analytical and problem-solving

MS Office

Inventory management systems

POS systems

Software learning agility

Attention to detail

Education

Associates or Bachelor's in Business Administration / Retail Management / Hospitality Management

Tools

Inventory management systems

Point-of-Sale systems

Software training/adaptability

Job description

Position Summary

Sea Colony Recreational Association, managed by Troon, is seeking a highly organized, customer-focused, and detail-oriented Retail Operations Coordinator to support the daily operations of the Retail Department. This position plays a critical role in supporting the Retail Operation Manager under the umbrella of the Beach Shoppe, Beach Concession, Tennis Pro Shop, and other retail operations through administrative support, inventory management, financial reporting, customer service, and point-of-sale system administration.

The ideal candidate thrives in a fast-paced hospitality environment, possesses strong retail and administrative experience, and enjoys working collaboratively with multiple departments while providing exceptional service to homeowners, guests, and staff.

This position requires working weekends and holidays during the summer season, including Memorial Day, Independence Day, and Labor Day.

Essential Duties & Responsibilities

Administrative Support

• Provide administrative support to the Retail Operations Manager.
• Answer telephones, respond to emails, maintain departmental correspondence, and greet homeowners, guests, vendors, and staff professionally.
• Maintain departmental files, records, reports, contracts, and operational documentation.
• Coordinate communication between Retail Operations and other Sea Colony departments.
• Assist in preparing and processing purchase orders, invoices, expense reports, check requests, vendor payments, and related documentation.
• Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
• Assist incompiling daily, weekly, monthly, and seasonal operational reports.
• Provide exceptional customer service by resolving customer questions and concerns professionally.
• Assist with merchandise merchandising, pricing, receiving, and inventory control.
• Assist in developing inventory plans before and after each season to maximize inventory turns and minimize shrinkage.
• Update pricing, inventory files, promotions, and product information.
• Assist customers with retail purchases, reservations, beach equipment rentals, and general inquiries.
• Support seasonal staffing, scheduling, and administrative onboarding.
• Perform other duties as assigned by the Retail Operations Manager.

Travel

• Attend one or two merchandise buying trips annually with the Retail Operations Manager.

Minimum Qualifications

Education

• Associate's or Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or related field preferred.

Experience

• Minimum 3-5 years of administrative support experience.
• Minimum 3 years of retail operations or retail management experience preferred.
• Hospitality, resort, recreation, or property management experience is highly desirable.

Required Skills

• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Office skills, especially:
• Familiarity with inventory management systems.
• Experience with Point-of-Sale systems.
• Ability to learn new software quickly.
• Strong attention to detail and accuracy.

Physical Requirements

• Frequently sit, stand, walk, bend, and reach.
• Lift and carry 25-50 pounds.
• Walk between multiple retail locations and beach stations throughout the workday.
• Work indoors and outdoors in varying weather conditions during the summer season.

Schedule Requirements

This is a full-time position requiring flexibility.