Retail Operations Coach & Training Specialist

Onpath-Credit-Union; Metairie (LA); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including Medical,

Paid vacation, Wellness, Sick time

Wellness program

Job summary

OnPath Credit Union is seeking an Associate Retail Operations Coach to join our team in the greater New Orleans metro area, based at our Metairie, LA location. This player/coach role balances coaching with frontline branch duties, supporting onboarding, training, and compliance across multiple branches.

Requirements include at least 2 years in retail branch operations, strong communication and organizational skills, and a degree preferred.

Qualifications

• Minimum 2 years of experience in a retail branch operations or financial institution environment.
• Associate's or Bachelor's degree in business, operations, education, or related field preferred.
• Strong communication and organizational skills; detail-oriented and able to work with adult learners.
• Bilingual skills are a plus; must be available to work Monday through Friday with occasional Saturday events.

Responsibilities

• Coaches existing team members on branch procedures, compliance standards, and operational practices; reports progress to the Retail Operations Coach.
• Assists in onboarding and continuing education of retail staff across branches; coordinates training sessions.
• Maintains and updates operational training materials as directed.
• Supports staffing continuity, service quality, and operational initiatives during frontline duties.
• Travels across the greater New Orleans metro area for multi-branch training and visits.

Skills

Communication

Organizational skills

Detail-oriented

Bilingual

Education

Associate's or Bachelor's degree

Job description

OnPath Credit Union is seeking an Associate Retail Operations Coach to join our team in the greater New Orleans metro area, based at our Metairie, LA location. This player/coach role balances coaching with frontline branch duties, supporting onboarding, training, and compliance across multiple branches.

Requirements include at least 2 years in retail branch operations, strong communication and organizational skills, and a degree preferred.