Retail Operations & Auctions Specialist

CarMax Business Services; United States; On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Sick time benefits

Vacation time

Floating holidays

Job summary

CarMax is seeking a Business Operations Associate at the Laurel store (4000 Laurel Auction, 8800 Freestate Dr) to support smooth processing of sales, auctions, and appraisals. You will handle cash transactions, audit and file important paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

The role requires strong data accuracy, organizational skills, proficiency with Microsoft Office, and the ability to lift up to 20 lbs.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data accuracy

Organizational skills

Communication

Flexibility

Physical stamina

Confidentiality

Tools

Microsoft Office Suite

Data Entry Systems

Job description

CarMax is seeking a Business Operations Associate at the Laurel store (4000 Laurel Auction, 8800 Freestate Dr) to support smooth processing of sales, auctions, and appraisals. You will handle cash transactions, audit and file important paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

The role requires strong data accuracy, organizational skills, proficiency with Microsoft Office, and the ability to lift up to 20 lbs.