Retail Operations Associate

DICK'S SPORTING GOODS; Reading (Berks County); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a leading sports retailer, where your passion for sports can inspire others. This role involves creating an exceptional shopping experience for customers through proactive engagement and operational excellence. You'll be part of a dynamic environment that values teamwork and accountability, ensuring every athlete feels welcome and supported. If you're ready to make a difference and contribute to a culture of inclusivity and respect, this is the perfect opportunity for you.

Qualifications

• Prior retail sales or customer-focused experience preferred.
• Ability to lift items up to 35 lbs repetitively.

Responsibilities

• Greet and assist customers to enhance their shopping experience.
• Ensure merchandise is processed and backroom is organized.

Skills

Customer-Focus

Team Collaboration

Accountability

Decision-Making Abilities

Action-Oriented

Education

Retail Sales Experience

Customer Service Experience

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

1. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
2. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
3. Uphold company merchandising and presentation standards.
4. Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
5. Fulfill the company-defined customer experience by completing all processes according to our service level standards.
6. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
7. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
8. Take an all-hands-on-deck approach to support the team across the store.
9. Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).