Retail Operations Associate

DICK'S Sporting Goods; Lancaster (Lancaster County); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the sporting goods sector is seeking passionate individuals to join their team as Retail Operations Associates. This role is pivotal in creating an exceptional shopping experience for customers, ensuring merchandise is processed efficiently, and upholding high standards of presentation. As part of a diverse team, you will play a crucial role in fostering a welcoming environment while supporting various operational tasks. If you thrive in a dynamic setting and are eager to contribute to a team that values accountability and customer focus, this opportunity is perfect for you.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand, bend, stoop, and lift items repeatedly.

Responsibilities

• Greet customers and support their shopping experience.
• Process merchandise and maintain an organized backroom.
• Adhere to safety and operational procedures.

Skills

Customer-Focus

Collaborative

Decision-Making Abilities

Ensures Accountability

Education

Prior retail sales experience

Job description

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At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15 to 35 lbs. items repeatedly (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries: Manufacturing, Retail, and Sporting Goods Manufacturing