Retail Omni Fulfillment Associate

DICK'S Sporting Goods; Davenport (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

DICK'S Sporting Goods in Pleasant Valley Township, IA is seeking store teammates to deliver an exceptional shopping experience by proactively assisting athletes and customers. You will uphold merchandising standards, process received merchandise, support omni-channel services like Ship From Store and BOPIS, and participate in loss prevention.

This role emphasizes teamwork, accountability, customer focus, and the ability to stand and move throughout shifts.

Qualifications

• Prior retail or customer-focused experience preferred.
• Ability to stand, walk, lift 15–35 lbs repeatedly.
• Ability to work extended periods standing or walking and at heights when needed.

Responsibilities

• Greet teammates and customers and assist in finding products.
• Ensure merchandise received is processed per programs and procedures.
• Uphold merchandising and presentation standards.
• Support omni-channel fulfillment: Ship From Store, Buy Online Pickup in Store, curbside pickup.
• Participate in Loss Prevention procedures and audits.
• Adhere to safety, confidentiality, and SOPs, maintaining an inclusive store environment.
• Assist management as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

POS system

Tools

POS system

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our

customers through their eagerness to help, high brand and execution standards, ability to prioritize

and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.

• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.

• Uphold company merchandising and presentation standards.

• Fulfill the company-defined customer experience by completing all processes according to ourservice level standards. Assists in completion of all omni fulfillment processes, including: Ship From Store 9SFS), Buy Online Pickup in Stor(e BOPIS), and Curbside pick-up.

• Participate in Loss Prevention procedures related to Omni-Channel processes; assist in

  completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.

• Fulfill the company-defined customer experience by completing all processes according to our service level standards.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).