Retail Office Manager

International House of Wine & Cheese; Twin Lakes (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance stipend

Job summary

International House of Wine & Cheese is seeking an Office Manager to oversee daily administrative and operational functions. You will support staff, facilitate e-commerce orders, customer service, events, marketing, and overall store operations.

The role requires flexibility to handle a wide range of responsibilities and ensure the store is properly staffed and supported. This is a full-time, on-site position with weekday hours and occasional weekends.

Qualifications

• Experience in retail/office management preferred.
• High school diploma or equivalent required; post-secondary education is a plus.

Responsibilities

• Create and maintain employee schedules based on the needs of the business.
• Coordinate and assign daily tasks to staff.
• Open and/or close the store and provide coverage as needed.
• Stay late or provide additional coverage when situations occur.
• Provide cashier coverage during slow hours.
• Assist customers and resolve service concerns.
• Troubleshoot POS and register issues.
• Coordinate repairs and contact service providers when needed.
• Prepare and submit purchase orders for some departments.
• Order and maintain office and operational supplies and Lottery inventory.
• Prepare and make daily bank deposits.
• Prepare and file tobacco tax documentation.
• Maintain operational paperwork and records.
• Assist with online order processing and fulfillment.
• Coordinate store events and logistics with marketing materials.
• Provide customer service in person, via email and by phone.
• Handle day-to-day administrative needs of the store.

Skills

Customer service

Staff scheduling

POS troubleshooting

Event coordination

Vendor coordination

E-commerce order management

Education

High school diploma or equivalent

Post-secondary education

Job description

The Office Manager is responsible for coordinating and overseeing the day-to-day administrative and operational functions of the store. This position supports staff, facilitation of e-commerce orders, customer service, events, marketing, and general store operations.

The role requires flexibility and the ability to handle a wide variety of responsibilities to ensure the store operates efficiently and is properly staffed and supported.

Key Responsibilities

Store Operations & Staffing

• Create and maintain employee schedules based on the needs of the business.
• Coordinate and assign daily tasks to staff.
• Open and/or close the store depending on day and provide management coverage as needed.
• Stay late or provide additional coverage when situations occur
• Provide cashier coverage as part of regular store operations during slow hours.
• Assist customers and resolve customer service concerns.
• Troubleshoot POS and register issues.
• Coordinate repairs and contact service providers when equipment, systems, or facilities require attention.

Purchasing & Inventory Support

• Prepare and submit purchase orders for some departments.
• Order and maintain office supplies and operational supplies.
• Order and maintain lottery ticket inventory.

Financial & Compliance Responsibilities

• Prepare and make daily bank deposits.
• Prepare and file required tobacco tax documentation.
• Maintain appropriate operational paperwork and records.
• Assist with resolving transaction, payment, and POS-related issues.

E-Commerce & Website Operations

• Monitor incoming online orders.
• Monitor the administrative/backend areas of company websites.
• Identify and address website order issues.
• Coordinate with appropriate staff or service providers when website or system problems occur.
• Assist with maintaining accurate online order processing and fulfillment.

Events & Marketing

• Coordinate store and community events.
• Coordinate event logistics, materials, products, and staffing.
• Work with our marketing company to create event programs, flyers, signage, and other promotional materials, often doing these things in house.
• Help organize and prepare materials needed before and during events.

Customer & Administrative Support

• Provide customer service in person, via email and by phone as needed.
• Handle day-to-day administrative needs of the store.
• Address operational problems as they arise and coordinate appropriate solutions.

Position Scope

This is a hands-on operation position that requires the ability to move between administrative responsibilities and direct store operations. The Retail Office Manager serves as a central point of coordination between ownership/management, employees, customers, vendors, e-commerce operations, and outside service providers.

The position requires strong organization, dependability, problem-solving skills, attention to detail, customer service skills, and flexibility in responding to the changing needs of the business.

Position Type: Full-Time

Hours: Primarily weekday hours but some weekend hours will be required

Compensation: Hourly wage commensurate with experience, ranging from $20 to $25 per hour.

Benefits: Health insurance stipend available, as needed.

Time Off: Vacation time included.

• Paid time off
• Previous experience in retail, office management, or a related field is preferred; high school diploma or equivalent required, post-secondary education is a plus.