Electronic Retail Store Manager

Optimum Retail Dynamics; Flint (MI); On-site; USD 17,908 - 22,041; Full time

Job summary

A dynamic retail company in Flint, Michigan is seeking a Retail Manager to oversee kiosk operations, ensuring excellence in customer service and adherence to sales processes. The ideal candidate possesses strong leadership skills, with at least 3 years in retail management and a focus on customer satisfaction. Responsibilities include staff management, inventory control, and training. This full-time position offers a competitive salary ranging from $13 to $16 per hour, emphasizing personal and professional growth.

Qualifications

• 3+ years operations experience in retail management.
• 1+ years of retail management experience required.
• Advanced skills with Microsoft Office Suite.

Responsibilities

• Manage all aspects of kiosk functions.
• Drive success by ensuring employee adherence to sales processes.
• Conduct weekly staff meetings to communicate performance standards.

Skills

Customer service

Team leadership

Inventory management

Sales process adherence

Financial analysis

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.

Job Description

JOB SUMMARY:
Provides general administrative support to an office or group of sales professionals. Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information.

ORD provides a simple, smart, make-your-day-better marketing experience for anyone who wants first-class nationwide service. For us it’s all about giving the customer the kind of customer service they deserve. Isn’t that how all companies should strive for? We think so.

We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.

Position Overview

• Primary job function is to manage all aspects of the functions of the kiosk.
• Targeted sales achievement Merchandising/promotional activities
• Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
• Customer satisfaction measured by surveys, Store safety and security

Expectations and Duties:

Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc.

Ensures proper opening and closing of the retail location

Achieving goals by leading the team in inside sales, outside events and outbound marketing.

Drives success by ensuring employees follow the sales process.

Assists customers, handles customer escalations and promotes a positive customer experience.

Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices.

Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.

Maintains desired store appearance according to company standards.

Maintain proper and adequate levels of inventory to support sales traffic.

Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Internal Audit Manager any inventory discrepancies.

Coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process.

Recruiting, selecting and hiring staff.

Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards.

Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.

Managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, etc.

Demonstrates technical competence for products and services sold.

Maintains a relationship with the Operations Management that allows for ongoing knowledge of and participation in development, customer-related issues and resolution of these issues.

Engages in community activities and business development that support business goals.

Shares best practices with other stores.

Qualifications

Desired Qualifications

• Wireless Telecommunications Industry or High Tech Experience.
• 3 or more years of previous operations experience in a management role in a retail sales function.

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Required experience:

• Retail Management: 1 year
• Retail Sales: 1 year

PREFERRED EDUCATION and EXPERIENCE

Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years experience in the Real Estate industry.

COMMUNICATION SKILLS :

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE :

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. Ability to abstract a lease.

REASONING ABILITY :

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES :

Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Strong marketing knowledge needed.

SCOPE OF RESPONSIBILITY :

Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.

Additional Information

All your information will be kept confidential according to EEO guidelines.