Retail Office Associate

Ashley, Southeastern VA; Virginia Beach (VA); On-site; USD 12,600 - 15,400; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short term & long term Disability

PTO & Sick Days

Employee Discount

Employee Assistance Program

401k

Job summary

A regional company in Virginia Beach is seeking a Customer Relationship Coordinator for an entry-level, full-time position. The role involves processing customer-financed contracts, maintaining records, and addressing customer concerns. Applicants should have customer service experience, strong phone etiquette, and proficiency in Microsoft Office. Benefits include medical, dental, and a 401k plan. This position is ideal for someone eager to advance in customer service and account management.

Qualifications

• Entry-level position perfect for someone eager to grow in customer service.
• Previous experience in retail or call center preferred.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Greet and assist guests in a professional manner.
• Open and manage new guest accounts; explain products and services.
• Resolve customer concerns and maintain accurate records.

Skills

Customer service experience

Phone etiquette

Active listening skills

Proficiency in Microsoft Office

Multi-tasking

Problem-solving skills

Interpersonal communication

Education

High school diploma or GED

Job description

Base pay range: $14.00/yr - $14.00/yr

About The Role

As a Customer Relationship Coordinator, you'll be the go-to person for processing customer‑financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry‑level role perfect for someone who's eager to grow their career in customer service and account management.

Qualifications

• Previous experience in customer service (retail or call center preferred)
• Strong phone etiquette and active listening skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to multi‑task, stay organized, and work with urgency
• Confident problem‑solving and interpersonal communication skills
• A high school diploma or GED

Responsibilities

• Greet and assist guests in a professional, welcoming manner
• Open and manage new guest accounts; explain products and services
• Process customer transactions in person and over the phone
• Follow up with customers regarding their financed accounts
• Resolve concerns, answer questions, and direct inquiries appropriately
• Maintain accurate customer records and process payments
• Collaborate with team members to ensure customer satisfaction

You're a great fit if you

• Thrive in a fast‑paced, people‑centered environment
• Enjoy helping others and resolving challenges
• Take initiative and have a desire to grow
• Work well independently and as part of a team

Benefits

• Medical
• Dental
• Vision
• Life
• Short term & long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting