Retail Multi-Unit Manager II

Avolta (old); Boston (MA); On-site; USD 86,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Career growth opportunities

Referral program

Job summary

Avolta is seeking a Retail Multi-Unit Manager II to provide operational leadership across multiple airport retail locations in the Boston area. You will drive performance, safety, and customer experience, reporting to senior operations leadership.

Responsibilities include staffing, training, inventory management, and execution of promotional campaigns while maintaining brand standards and strict cost controls. On-site role with varied hours, including peak periods.

Qualifications

• 6+ years in a leadership role within retail operations.
• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
• Strong knowledge of inventory management, planograms, and customer service programs.

Responsibilities

• Lead and develop multi-unit retail teams to meet revenue and service targets.
• Ensure SOP adherence, staffing adequacy, and operating readiness across zones.
• Oversee inventory, vendor coordination, planogram execution, and shrink reduction.

Skills

Strategic leadership

Retail operations

Team development

Budget management

Compliance knowledge

Education

Bachelor's degree in Business Administration/ Retail Management/ Marketing

Tools

POS systems

Inventory management software

Scheduling systems

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation:$85,552.00to$103,700.00

Purpose: Retail Multi-Unit Manager II at Boston Logan International Airport providesoperational leadership within a defined geographic section or zonewith up to $20M in revenue, supporting the location's SeniorDirector orDirector of Operations. The Retail Multi-UnitManager IIensures that all retail stores within the assignedterminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Essential Functions: Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zonesReviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targetsSchedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiativesEnsures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone storesAnalyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriatelyEnsures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairsAssesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zonesDevelops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiativesMaintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety proceduresEnsures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation

Reporting Relationship & Role Information: The position typicaly reports to the Senior Director/Director of Operations within the assigned locationTheRetailMulti-UnitManager IIposition as described falls under the Fair Labor StandardsActas an Exempt position, under both the Administrative Exemption and the Executive Exemption testsTheRetailMulti-UnitManager IIposition is expected to work a varied and rotating schedule to be on site at various operating days and hours eachweek;some opening shifts, during some busy dayparts, and some closing shifts to monitor GM and restaurantteam members’ work activities during these different days and times. TheRetailMulti-UnitManager IIposition isincludedin a series of multi-unit, multi-brand leadership positions of increasing scope and complexity, illustrated by the table below:PositionTypical FTE ResponsibilitySpan of ControlRevenue AccountabilityNotesRetailMulti-Unit Manager IBetween 100 and 200Up to 6retail storesUp to $10MSmall Geography, Few Concepts, Few FTEsRetailMulti-Unit Manager IIBetween 100 and 300More than 6retail storesUp to $20MMedium to large Geography, Few Concepts, Few FTEsRetailMulti-Unit Director IBetween 200 and 400More than 12retail storesUp to $30MLarge Geography, many Concepts, Many FTEsRetailMulti-Unit Director IIMore than400More than 20retail storesMore Than $30MLarge Geography, many Concepts, Many FTEs

Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience: The combination of education and professional experience must exceed 6 years:In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programsIn a technical role: Requires 6-8 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programsAbachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 3 of the 6-year requirementSpecialized Training:Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutesSpecialized Skillset/Competencies/Traits:Strong knowledge of retail inventory management, planogram execution,andvisual merchandising standardsProficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting toolsAbility to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metricsUnderstanding of retail space optimization, category management, and seasonal merchandising strategiesBusiness acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goalsDemonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstancesDemonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).