Retail Mortgage Officer II – High Earnings & Leads

Carrington; Chandler (AZ); On-site; USD 125,000 - 300,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Educational Reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services-Retail Lending in Chandler, AZ seeks a Loan Officer II to guide customers through refinance, first lien, or HELOC options. You will advise customers on mortgage products and document collection to close loans, handling both outbound and inbound inquiries with a strong focus on service and regulatory compliance.

You will work with Carrington’s underwriting guidelines and origination systems, leveraging leads and partner networks to deliver timely closings and

Qualifications

• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN and HELOC products.
• Knowledge of refinance transactions.
• Knowledge of Carrington underwriting guidelines or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry software knowledge (Leads360, DU, LP) preferred.
• Proficient at or capable of learning mortgage origination software and technologies.
• Passionate about serving Carrington Mortgage customers.
• Excellent communication, listening and interpersonal skills.

Responsibilities

• Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers.
• Guide customers to the best mortgage products by listening to needs, answering questions, and collecting documents to close a mortgage loan.
• Follow up with customers to ensure high level of service.
• Adhere to all disclosure requirements when interacting with customers.
• Partner with business partners to ensure seamless file flow.
• Maintain resilience and adaptability to changes in mortgage industry.
• Adhere to laws and regulations regarding mortgage lending.
• Perform other duties as assigned.

Skills

Communication

Rapport building

Customer service

Phone sales

Tools

Leads360

DU/LP

Loan origination software

Job description

Carrington Mortgage Services-Retail Lending in Chandler, AZ seeks a Loan Officer II to guide customers through refinance, first lien, or HELOC options. You will advise customers on mortgage products and document collection to close loans, handling both outbound and inbound inquiries with a strong focus on service and regulatory compliance.

You will work with Carrington’s underwriting guidelines and origination systems, leveraging leads and partner networks to deliver timely closings and