Mortgage Loan Officer II

Carrington Holding Company, LLC; Tempe (AZ); On-site; USD 125,000 - 300,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts portal

Educational Reimbursement

Charitable Foundation involvement

Job summary

Carrington Mortgage Services is seeking a Loan Officer II to serve as a Consumer Direct inside sales mortgage originator. You will advise customers on refinance, first lien, and home equity options, guiding them through the process in compliance with policies and laws.

The target pay range is $125,000 - $300,000+ annually. Responsibilities include prospecting, building rapport, and coordinating with internal partners to close loans while maintaining regulatory disclosures and excellent customer

Qualifications

• High school diploma or equivalent required.
• Two (2) or more years’ experience in mortgage lending preferred.
• Knowledge of refinance transactions and FHA/VA/USDA/HELOC products.
• Knowledge of Carrington underwriting guidelines or ability to learn quickly.
• Familiarity with loan origination software and related tech.

Responsibilities

• Prospect and connect with customers via outbound and inbound calls.
• Guide customers to mortgage products that fit their needs.
• Follow up to ensure high-level service and timely closings.
• Adhere to disclosure requirements for all communications.
• Coordinate with partners to ensure smooth file flow and regulatory compliance.

Skills

Excellent communication

Interpersonal skills

Mortgage product knowledge

Lead management systems

Education

High school diploma or equivalent

Tools

Leads 360

DU

LP

Appraisal Management Software

Carrington loan origination system

Job description

Come join our amazing team and work at our office in Tempe, Arizona

Job Summary

The Loan Officer II functions as a Consumer Direct inside sales mortgage originator and advises customers of all their mortgage options. Responsible for guiding our customers through the refinance/first lien mortgage or home equity mortgage process on their home. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $125,000 - $300,000+ annually.

What You’ll Do

• Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third- party transfers.
• Guide customers to the best mortgage products available by listening to the customer's needs, answering questions, and collecting all documents necessary to close a mortgage loan.
• Follow up with customers to ensure we are providing a high level of best-in-class service.
• Adhere to all phone, email, and SMS disclosure requirements when interacting with customers.
• Partner with all respective business partners to ensure an expedient and seamless process of file flow.
• Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs.
• Maintain adherence to all applicable laws and regulations regarding mortgage lending.
• Perform other duties as assigned.

What You’ll Need

• High school diploma or equivalent work experience required.
• Two (2) or more years’ experience in mortgage lending preferred
• Knowledge of refinance transactions.
• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN and HELOC products.
• Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry-specific software knowledge preferred, i.e., lead management systems (Leads 360), DU, LP, Appraisal Management Software.
• Proficient at or capable of learning all mortgage origination software and technologies.
• Passionate about serving current Carrington Mortgage customers.
• Excellent communication, listening, and interpersonal skills.
• Strong attention to detail.
• Problem-solving abilities.
• Ability to work independently while achieving and maintaining sales goals.
• Ability to learn all Carrington mortgage products.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants

Carrington does not do interviews or make offers via text or chat.

About Us

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.