Retail Merchandising Associate - Customer Experience Champion

The TJX Companies, Inc.; Metairie (LA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Referral bonuses

Credit union

Job summary

Marshalls in Metairie, LA is hiring a Customer Experience Associate. You will deliver a highly satisfied customer experience, engage with customers, maintain a clean store, and support operations across areas as needed. Strong communication, teamwork, and reliability are essential.

Starting pay range is USD 12.75 to 13.25 per hour with opportunities to learn, grow, and participate in discount programs. The role emphasizes customer service, safety, and loss prevention, with cross-training to

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Attention to detail

Multi-tasking

Teamwork

Retail experience

Job description

Marshalls in Metairie, LA is hiring a Customer Experience Associate. You will deliver a highly satisfied customer experience, engage with customers, maintain a clean store, and support operations across areas as needed. Strong communication, teamwork, and reliability are essential.

Starting pay range is USD 12.75 to 13.25 per hour with opportunities to learn, grow, and participate in discount programs. The role emphasizes customer service, safety, and loss prevention, with cross-training to