Retail Merchandise Specialist — Customer Experience

The TJX Companies, Inc.; Atlanta (GA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. in Atlanta, GA is hiring to deliver a best-in-class customer experience at the store level.

The role involves engaging with customers, handling purchases and returns, promoting loyalty programs, and maintaining a clean, organized sales floor. Applicants should be able to work a flexible schedule, multi-task across areas of the store, and comply with safety and labor standards.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with all customers and upholding customer experience principles.
• Model established customer experience practices with internal and external customers.
• Maintain a clean and organized store environment and adhere to operational standards.
• Accurately ring customer purchases/returns and count change back to customer.
• Promote credit and loyalty programs.
• Process and prepare merchandise for the sales floor following procedures.
• Participate in store recovery and maintain safety and cleanliness.

Skills

Customer service

Communication

Multi-tasking

Adaptability

Attention to detail

Job description

Marshalls at The TJX Companies, Inc. in Atlanta, GA is hiring to deliver a best-in-class customer experience at the store level.

The role involves engaging with customers, handling purchases and returns, promoting loyalty programs, and maintaining a clean, organized sales floor. Applicants should be able to work a flexible schedule, multi-task across areas of the store, and comply with safety and labor standards.