Retail Merchandise & Customer Experience Specialist

The TJX Companies, Inc.; Town of Vienna (WI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contribution eligibility

Health and wellness benefits

Job summary

Marshalls in Vienna, VA is hiring a store associate to deliver exceptional customer experiences. You will interact with customers, process purchases, and help maintain a clean, well-organized sales floor.

The role supports store operations, shrink reduction, and safety initiatives while promoting loyalty programs and providing feedback to improve service. The position requires excellent customer service skills, strong communication, and the ability to multitask in a dynamic retail environment.

Qualifications

• Excellent customer service skills.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains cleanliness and organization of the sales floor and store.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety awareness.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Job description

Marshalls in Vienna, VA is hiring a store associate to deliver exceptional customer experiences. You will interact with customers, process purchases, and help maintain a clean, well-organized sales floor.

The role supports store operations, shrink reduction, and safety initiatives while promoting loyalty programs and providing feedback to improve service. The position requires excellent customer service skills, strong communication, and the ability to multitask in a dynamic retail environment.