Retail Merchandise & Customer Experience Pro

The TJX Companies, Inc.; Norfolk (VA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contribution

Healthcare benefits

Job summary

Marshalls in Norfolk, VA is seeking a customer-focused store associate to deliver an outstanding shopping experience and maintain a clean, organized sales floor. You will engage with customers, process transactions, and support merchandising and loyalty programs.

Ideal candidates have strong communication, teamwork, and the ability to multi-task in a fast-paced retail environment. Starting pay ranges from $13.50 to $14.00 per hour with benefits and growth opportunities.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Organization

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls in Norfolk, VA is seeking a customer-focused store associate to deliver an outstanding shopping experience and maintain a clean, organized sales floor. You will engage with customers, process transactions, and support merchandising and loyalty programs.

Ideal candidates have strong communication, teamwork, and the ability to multi-task in a fast-paced retail environment. Starting pay ranges from $13.50 to $14.00 per hour with benefits and growth opportunities.