Retail Merchandise Associate: Elevate Customer Experience

The TJX Companies, Inc.; Wilmington (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls in Wilmington, USA, is hiring for a store associate to deliver exceptional customer experiences, process purchases, and maintain store standards. You may support multiple areas as needed to meet business needs and contribute to a positive culture.

The role emphasizes excellent customer service, teamwork, and adaptability, with an opportunity to promote loyalty programs and participate in safety and loss-prevention initiatives. Strong communication and organization are valued.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures.
• Accurately processes and prepares merchandise for the sales floor.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Provides and accepts recognition and feedback.
• Adheres to labor laws, policies, and procedures.
• Supports and participates in shrink reduction goals.
• Participates in safety awareness and maintaining a safe environment.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Attention to detail

Teamwork

Retail experience

Job description

Marshalls in Wilmington, USA, is hiring for a store associate to deliver exceptional customer experiences, process purchases, and maintain store standards. You may support multiple areas as needed to meet business needs and contribute to a positive culture.

The role emphasizes excellent customer service, teamwork, and adaptability, with an opportunity to promote loyalty programs and participate in safety and loss-prevention initiatives. Strong communication and organization are valued.