Retail Membership Sales Specialist

AAA Club Alliance; West Hartford (CT); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Up to 3 weeks PTO

401k with company match

Paid holidays

Volunteer opportunities

Free AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is hiring a full‑time Retail Membership Sales Specialist in West Hartford, CT. You will drive membership sales, upsell upgrades, and engage customers in-store while meeting monthly targets.

The role requires at least three years of sales and customer service experience, strong communication, and comfort using multiple computer systems. Notary Public eligibility or willingness to obtain is required within 6 months.

Qualifications

• Three years of sales and customer service experience.
• Strong written and oral communication skills.
• Proficient with multiple websites and computer programs.

Responsibilities

• Sell and process new AAA memberships, upsell upgrades and add-ons.
• Engage with members in-store and via outbound calls.
• Welcome new members, present promotions, discuss upgrades.
• Document all leads and interactions clearly.
• Serve as the go-to for membership inquiries and guidance.
• Backup cashiering, tag/title, and IDEMIA services if needed.

Job description

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, and take the next step towards a rewarding career! AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist!

What AAA can offer you:

• The starting base compensation for this position is $20.97 to $ 26.83 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.
• Store hours from Monday–Friday: 9 AM–5:30 PM, Saturday: 9 AM–1 PM; 37.5 Hour Work Week No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.
• Location Address: 815 Farmington Ave West Hartford, CT 06119

What our Retail Membership Sales Specialists do:

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
• Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

What you will need:

• Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement.

You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].