Retail Media Operations Specialist

Delivery Hero; Ohio; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private medical & life insurance

Mental health platform access

Gym on site or nearby

Job summary

Delivery Hero's efood Growth & Retail Media team seeks a Retail Media Operations Specialist to ensure flawless setup, delivery, monitoring, and reporting of campaigns for leading brands.

You will work with multiple internal teams and platforms to optimize activations, drive performance, and scale operations while exploring automation and AI-assisted workflows.

Qualifications

• 2+ years of experience in e-commerce operations, campaign management, or digital marketing.
• Proficiency with Excel and Google Sheets; comfortable handling data.
• Strong organizational and communication skills with ability to manage multiple campaigns.

Responsibilities

• Manage end-to-end campaign scheduling, asset coordination, and performance reporting for 150+ partners across app and web.
• Handle banner and product ad setups including placements and live adjustments.
• Support reporting by gathering data, screenshots, and proof of delivery for reports to partners and agencies.
• Coordinate with internal teams on assets, CRM, social media, and newsletters; manage approvals.
• Collaborate with Finance for invoicing and with Supply Chain for SKU availability and booking conflicts.
• Identify opportunities to automate workflows using smart tools and AI.

Skills

E-commerce ops

Campaign management

Digital marketing

Data analysis

Excel/Sheets

Education

Bachelor's degree in Marketing or related field

Tools

Ad servers

Retail media platforms

Campaign management tools

Job description

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Our efood Growth & Retail Media team is on the lookout for a Retail Media Operations Specialist to help us run, scale and optimise retail media activations for some of the world’s leading brands and the media agencies that represent them. Your role as a Retail Media Operations Specialist is to make sure that every retail media campaign we sell is set up, delivered, monitored and reported flawlessly, so that our CPG partners get the most out of their investment and keep coming back for more.
Reporting to the Senior Growth & Retail Media Manager, this role works hands-on daily with retail media tools and collaborates closely across Commercial, Category, Supply Chain, Marketing, Design, Finance, and Delivery Hero (DH Ads) product teams.

What you 'll do:

Managing end-to-end campaign scheduling, asset coordination, cross-team alignment, and performance reporting for 150+ CPG partners across app and web platforms.

Manage day-to-day banner and product ad setups (local platform & DH Ads), including promotional/seasonal placements and live campaign corrections.

Support the reporting calendar by gathering campaign data, screenshots, and proof of delivery to generate performance reports for CPGs and agencies.

Brief internal design and marketing teams on creative assets, CRM, social media, and newsletters while managing CPG approvals and Omnibus compliance.

Coordinate with Finance for timely invoicing, and collaborate with Category and Supply Chain teams to ensure SKU availability and prevent booking conflicts.

Identify opportunities to simplify and automate workflows (e.g., data entry, slot filling) using smart tools and AI.

Qualifications

2+ years of experience in e-commerce operations, campaign management, or digital marketing (preferably within online/e-commerce platforms, FMCG, or a media agency).

Strong proficiency in Excel and Google Sheets, with high comfort working with data.

Organizational and detail-oriented skills, with a proven ability to juggle multiple campaigns, deadlines, and stakeholders simultaneously.

Proactive problem solver with a strong sense of ownership and a track record of driving tasks through to completion.

Clear, confident communication skills for effective collaboration with internal teams and external partners.

Strong curiosity about the commercial side of the business and eagerness to grow into ad sales.

Nice to Have: Hands-on experience with ad servers, retail media platforms, or campaign management tools, as well as an interest in workflow automation and AI tools.

Additional Information

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!

We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!

We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!

If you want to stay in shape , our in-house gym awaits you fully equipped!

We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!

Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!

Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries.

We support your growing family and we offer a childcare allowance for each individual child

Life @efood:

At efood, no day is the same as the day before!

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow!
We take ownership of what we do, embracing challenges, and making things happen!
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality!
We stay humble as we grow and dive deep in situations, asking questions & exploring beyond the surface to get the best solutions!

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

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