Retail Manager in Training - Elevate Customer Experience

JD Sports NA; Richmond (IN); On-site; USD 12,000 - 17,000; Full time

Job summary

Hibbett I City Gear in Richmond, Indiana is seeking a Manager in Training to assist the Store Manager with daily operations and store initiatives. The role requires knowledge of each department and delivering outstanding customer service while promoting merchandise.

As the Manager in Training, you will act as the store's lead in the Manager's absence, guide staff, manage inventory, and uphold company policies to ensure profitability and a superior shopping experience for customers.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to handle important tasks.
• Strong attention to detail and ability to multitask.
• Team-player focused on outstanding customer service and selling.

Responsibilities

• Assist the Store Manager in controlling assets.
• Establish action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Produce and deliver extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by the store.
• Uphold all store policies and procedures as listed in manuals and memos.
• Protect company assets and financial information by ensuring internal control procedures and reporting fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Attention to detail

Self-starter

Job description

Hibbett I City Gear in Richmond, Indiana is seeking a Manager in Training to assist the Store Manager with daily operations and store initiatives. The role requires knowledge of each department and delivering outstanding customer service while promoting merchandise.

As the Manager in Training, you will act as the store's lead in the Manager's absence, guide staff, manage inventory, and uphold company policies to ensure profitability and a superior shopping experience for customers.