Retail Manager Hourly

The Hometown Pharmacy; DeForest (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Hometown Pharmacy is seeking an experienced Front-End Retail Manager to oversee daily operations of the retail department, partnering with pharmacy leadership to deliver excellent customer and patient experiences.

You will hire, train, coach, and develop front-end staff, manage inventory and displays, and lead efforts to improve profitability while maintaining a welcoming store environment. This role requires strong leadership and teamwork with pharmacy colleagues.

Qualifications

• 5th: 2-3 years of retail management or supervisory experience preferred
• Strong leadership, coaching, and development abilities
• Excellent communication and problem-solving skills
• Organizational and time-management abilities
• Customer-focused mindset and collaboration with retail and pharmacy teams
• Experience with merchandising and product presentation is a plus

Responsibilities

• Hire, train, coach, and develop front-end team members with a strong customer service focus
• Collaborate with pharmacists and pharmacy leadership to support daily store operations
• Foster front-end and pharmacy teamwork and communications
• Conduct performance evaluations and provide feedback
• Manage front-end inventory, ordering, stocking, and product availability
• Oversee OTC, gift, seasonal, and retail merchandise
• Maintain an attractive store environment and engaging displays
• Set department sales goals and monitor sales, margins, inventory, and loss
• Identify opportunities to improve profitability and reduce loss
• Communicate initiatives and promotions to employees
• Manage payroll and assist with scheduling and labor management
• Maintain cash-handling procedures and accurate cash drawers
• Support social media presence and community involvement
• Ensure safety standards and Company policies
• Assist with receiving merchandise and transfers between locations
• Be a visible leader supporting customers and coworkers

Skills

Retail management

Leadership

Communication

Problem solving

Time management

Customer service

Team collaboration

POS systems

Microsoft Word

Microsoft Excel

Education

Bachelor-level study in business/retail management or merchandising (degree or coursework)

Tools

POS systems

Microsoft Excel

Microsoft Word

Job description

As the Front-End Retail Manager, you will oversee the daily operations of the retail department while partnering closely with pharmacy leadership and staff to support the overall success of the location.

Key responsibilities include:

• Hire, train, coach, and develop front-end team members with a strong focus on customer service and teamwork.
• Work collaboratively with pharmacists, pharmacy technicians, and pharmacy leadership to support daily store operations and provide an excellent customer and patient experience.
• Foster positive working relationships between the front-end and pharmacy teams.
• Conduct employee performance evaluations and provide ongoing feedback, coaching, and recognition.
• Manage front-end inventory, ordering, stocking, and product availability.
• Oversee over-the-counter (OTC), gift, seasonal, and retail merchandise.
• Maintain an attractive, organized, and welcoming store environment that meets Hometown Pharmacy standards.
• Create engaging merchandise displays and identify opportunities to improve product presentation and sales.
• Establish department sales goals and monitor sales, margins, inventory, and loss trends.
• Partner with operations and pharmacy leadership to identify opportunities to improve profitability and reduce loss.
• Communicate Company initiatives, operational changes, promotions, and expectations to employees.
• Manage and approve front-end payroll and assist with employee scheduling and labor management.
• Maintain appropriate cash-handling procedures and accurate cash drawers.
• Support the store's social media presence and help promote products, services, events, and community involvement.
• Ensure safety standards and Company policies are consistently followed.
• Assist with receiving merchandise and coordinating product transfers between the warehouse and other Hometown Pharmacy locations.
• Be an active, visible leader who is willing to assist both customers and coworkers when needed.

What We're Looking For

• 2-3 years of retail management, supervisory, or comparable leadership experience preferred.
• Degree or additional education in business, retail management, merchandising, or a related field is a plus but not required.
• Strong leadership skills with the ability to coach, motivate, and develop employees.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong organizational and time‑management abilities.
• Customer‑focused mindset with a genuine interest in creating a positive shopping experience.
• Ability to work collaboratively with both retail and pharmacy team members.
• Experience with merchandising, visual displays, or retail product presentation is preferred.
• Self‑motivated and comfortable taking ownership of department performance.
• Ability to model Hometown Pharmacy's values and professional standards.
• Comfortable using Microsoft Word, Excel, point‑of‑sale systems, and other basic computer programs.

What We Provide

• A supportive and collaborative work environment.
• The opportunity to lead and develop a retail team.
• The opportunity to work closely with pharmacy professionals and make a meaningful impact on the overall customer and patient experience.
• Computer and point‑of‑sale systems necessary to perform the role.
• Training and continuing education provided by Hometown Pharmacy.
• An environment where ideas, initiative, teamwork, and community involvement are valued.

Physical Requirements

This is an active, hands‑on retail management position. The role requires the ability to:

• Stand and walk for extended periods.
• Move merchandise and store fixtures.
• Stock and organize products throughout the store.
• Lift and move boxes weighing up to approximately 50 pounds, with or without reasonable accommodation.

Our Expectations

Front-End Retail Managers are expected to demonstrate sound business ethics, maintain professional standards, actively support Hometown Pharmacy's values, and comply with all Company policies and Standards of Conduct.

Most importantly, we're looking for someone who wants to be part of the entire pharmacy team. Our Front-End Retail Manager plays an important role in bringing the retail and pharmacy sides of the business together to provide the friendly, personal service our customers and communities expect from Hometown Pharmacy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.