Retail Manager

Canyon Ranch; Spicewood (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plan

Dental coverage

Vision coverage

Paid time off

Supplemental health care options

Life insurance

Employee assistance program

Maternity leave

Job summary

Canyon Ranch Austin is seeking a retail leader to oversee multiple outlets, manage product purchasing, inventory, and profitability. You will develop and coach a retail team, ensure outstanding guest service, and build engaging environments with compelling displays and campaigns.

You will coordinate with vendors for events and promotions, deliver sales training, and track performance to maximize revenue and align with Canyon Ranch's guest experience standards.

Qualifications

• 3–5 years in retail, hospitality, or wellness customer care.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all retail operations across multiple outlets, including product purchasing, inventory management, sales performance, budgeting, and overall store profitability.
• Lead, coach, and develop retail team members through hiring, training, scheduling, performance management, and ongoing support to ensure exceptional guest service.
• Create and maintain engaging retail environments by overseeing merchandising, product displays, promotional campaigns, and visual presentation standards.
• Partner with vendors to coordinate special events, product launches, promotions, and educational opportunities that enhance the guest experience and drive sales.
• Develop and deliver retail sales training for colleagues across departments, helping teams build product knowledge, increase retail engagement, and achieve sales goals.
• Monitor retail performance metrics, track sales results and commission programs, and collaborate with department leaders to implement strategies that maximize revenue and support business objectives.

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Multitasking

MS Office proficiency

Tools

Microsoft Office

Job description

Overview
Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Overview
Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.
Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.
Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.
Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Oversee all retail operations across multiple outlets, including product purchasing, inventory management, sales performance, budgeting, and overall store profitability.
• Lead, coach, and develop retail team members through hiring, training, scheduling, performance management, and ongoing support to ensure exceptional guest service.
• Create and maintain engaging retail environments by overseeing merchandising, product displays, promotional campaigns, and visual presentation standards.
• Partner with vendors to coordinate special events, product launches, promotions, and educational opportunities that enhance the guest experience and drive sales.
• Develop and deliver retail sales training for colleagues across departments, helping teams build product knowledge, increase retail engagement, and achieve sales goals.
• Monitor retail performance metrics, track sales results and commission programs, and collaborate with department leaders to implement strategies that maximize revenue and support business objectives.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring 3-5 years of experience in retail, hospitality, wellness, or a related customer-focused environment, with a strong understanding of sales and retail operations.
• Demonstrate strong organizational and multitasking skills, with the ability to manage changing priorities and maintain attention to detail in a fast-paced environment.
• Possess excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues, vendors, and guests while supporting team success.
• Be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and comfortable learning new systems and processes.
• Show initiative and accountability by working independently with minimal supervision while consistently following established policies, procedures, and service standards.
• Maintain a flexible schedule and the ability to perform the physical requirements of the role, including standing for extended periods, moving throughout the property, and lifting up to 30 pounds as needed.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.