Retail Specialist

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Spa access

Health plan

Paid time off

Supplemental health care options

Life insurance

Maternity leave

Professional growth

Job summary

Canyon Ranch Operating, LLC in Lenox, MA is seeking a friendly retail colleague to welcome guests, help them select products, and drive sales across our wellness destination.

You will process transactions, maintain displays, and support inventory on the sales floor, with a flexible schedule and opportunities to grow within a leading wellness hospitality brand.

Qualifications

• 1–2 years in retail, hospitality, or guest-focused environment.
• Deliver exceptional guest service with friendly, outgoing demeanor.
• Accurate cash handling and attention to detail.
• Thrives in fast-paced environments; multitask and stay calm under pressure.
• Be comfortable with a flexible schedule and physical duties (up to 40 lb).
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Welcome guests with warmth and professionalism from arrival through purchase.
• Assist guests by recommending products and identifying solutions that fit their needs.
• Drive retail sales by actively promoting products and cross-selling.
• Process transactions accurately following cash-handling procedures.
• Maintain a clean, organized retail environment and replenish displays.
• Support inventory and floor operations while delivering exceptional guest service.

Skills

Guest service

Cash handling

Multitasking

Customer focus

Flexibility

Teamwork

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives. Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGE:

• Welcome guests with warmth and professionalism, creating a personalized and engaging shopping experience from arrival through purchase.
• Assist guests in selecting products by providing recommendations, sharing product knowledge, and identifying solutions that meet their needs and interests.
• Drive retail sales by actively promoting products, suggesting complementary items, and supporting department sales goals.
• Process retail transactions accurately while following established cash handling, payment processing, and operational procedures.
• Maintain a clean, organized, and visually appealing retail environment by stocking merchandise, replenishing displays, and ensuring product presentation standards are met.
• Support inventory management through product counts, stock organization, and overall retail operations while maintaining a consistent presence on the sales floor and providing exceptional guest service throughout the day.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring 1–2 years of experience in retail, hospitality, customer service, or a related guest-focused environment.
• Deliver exceptional guest service with a friendly, outgoing, and professional demeanor while creating positive guest experiences.
• Demonstrate accurate cash handling skills and attention to detail when processing transactions and completing daily responsibilities.
• Thrive in a fast-paced environment by effectively multitasking, prioritizing tasks, and maintaining a calm, approachable attitude under pressure.
• Be comfortable working a flexible schedule and performing physical duties, including lifting up to 40 pounds and remaining active throughout the shift.
• Show a strong willingness to learn, adapt to new systems and processes, work independently when needed, and contribute positively to team goals and success.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $17.00/hour.